Thank you for shopping at FitEllipticals.shop. If you are not entirely satisfied with your purchase, we’re here to help. Our products can be returned within 30 days of the original purchase date under the following conditions:
Returns
- Condition of Goods: Products must be returned in their original condition, including packaging, across all categories. Products used, altered, or damaged by the customer will not be eligible for return.
- Proof of Purchase: A valid proof of purchase is required for all returns. This can include your order number, confirmation email, or the invoice you received.
- Return Process: To initiate a return, please contact us at contact@fitellipticals.shop with your order number and details about the product you would like to return. We will provide you with instructions on how to proceed.
Refunds
Once we receive your item, we will inspect it and notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Non-returnable items
Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Some health and personal care items
Please note that we reserve the right to refuse a return or exchange if the returned product does not meet our policy requirements.
Exchanges
If your product is defective or damaged, we are happy to exchange it for the same item. Please contact us at the email provided to initiate an exchange.
Contact Us
If you have any questions on how to return your item to us, contact us at:
Email: contact@fitellipticals.shop