Welcome to fitellipticals.shop! We are committed to providing our customers with high-quality kitchen tools and exceptional service. These policies outline the terms and conditions that govern your use of our website and the purchase of our products. By placing an order with us, you acknowledge that you have read, understood, and agree to be bound by these policies.
Contact Us
If you have any questions or concerns about our policies, please don’t hesitate to contact us at contact@fitellipticals.shop. We are always happy to help!
Return Policy
Last updated: May 21, 2024
We want you to be completely satisfied with your purchase from fitellipticals.shop. If for any reason you are not happy with your order, we offer a return policy that allows you to return most items within a specified timeframe.
Returns and Exchanges
- You may return most new, unused, and unopened items sold by fitellipticals.shop within 30 days of delivery for a full refund.
- Items that are damaged, defective, or incorrect upon arrival may be returned for a full refund or exchange within 30 days of delivery.
- You will be responsible for paying for the return shipping costs unless the item is damaged, defective, or incorrect.
- Original shipping costs are non-refundable.
- To return an item, please contact us at contact@fitellipticals.shop with your order number and reason for return. We will provide you with a return shipping label and instructions.
Non-Returnable Items
- We cannot accept returns for items that have been used, opened, or damaged by the customer.
- Perishable goods, such as food items, are also non-returnable.
- Items on sale or clearance may be non-returnable or have different return requirements. Please check the product description carefully before purchasing.
Processing Returns
- Once we receive your returned item, we will inspect it and process your return within 5 business days.
- If your return is approved, you will receive a full refund for the purchase price of the item (minus original shipping costs) to the original payment method used for the purchase.
- Please allow 5-7 business days for the refund to reflect in your account.
Shipping Policy
Last updated: May 21, 2024
We offer a variety of shipping options to meet your needs. Shipping costs are calculated based on the weight of your order and your chosen shipping method. You will see the estimated shipping cost before you finalize your order.
Shipping Times
- Most orders are processed and shipped within 1-2 business days of being placed.
- Standard shipping typically takes 3-5 business days for delivery within Morocco.
- Expedited shipping options may be available for an additional fee.
- We are not responsible for delays caused by carriers or unforeseen circumstances.
Tracking Your Order
- You will receive a shipping confirmation email with a tracking number once your order has shipped.
- You can track your order online through the carrier’s website.
International Shipping
- We do not currently offer international shipping.
Help Policy
Last updated: May 21, 2024
We are here to help you with any questions you may have about our products, your order, or our website.
Here are some ways to get help:
- FAQ: We have a comprehensive FAQ section on our website that answers many common questions. Please visit our FAQ page before contacting us.
- Email: You can send us an email at contact@fitellipticals.shop. We will respond to your email within 24 business hours.
- Order Status: You can check the status of your order by logging into your account on our website.
Privacy Policy
Last updated: May 21, 2024
We take your privacy seriously. This Privacy Policy outlines how we collect, use, and disclose your personal information.
Information We Collect
- We collect personal information that you provide to us when you place an order, create an account, or subscribe to our newsletter. This information may include your name, email address, shipping address, billing address, and phone number.
- We may also collect information about your browsing activity on our website. This information may include the pages you visit, the products you view, and the links you click.
How We Use Your Information
- We use your personal information to process your orders, fulfill your requests, and provide you with customer service.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: contact@fitellipticals.shop